📊 EMEA India — Stack Ranking Dashboard
Tableau Technical Support · FY2027 (Feb 2026 – Jan 2027) · Live from Salesforce OrgCS
Data source: OrgCS Dashboard
CSAT: Case surveys only
Manager Filter
🌏 All Teams
🔵 Kiran Vijay
🟠 Akanksha Saxena
🟣 Prakash Venugopal
Title/Level Filter
👥 All Levels
TSE
Senior TSE
Principal SE
About
Throughput Formula:
Closures ÷ 22.71 weeks
(Avg cases per week)
TTR Formula:
sum(Age × Cases) ÷ sum(Cases)
(Weighted average days)
CSAT Source:
Case surveys only
(Chat surveys excluded)
Data Period:
FY2027 YTD
Feb 1 - July 10, 2026
(159 days = 22.71 weeks)
Rank
Name
Manager
Title
Closed
Throughput/wk
CSAT
TTR (days)
SLA%
Reopen%
Surveys